ServiceTitan Review - Enterprise CRM for Home Service Contractors

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ServiceTitan Review - Enterprise Home Service CRM

Overview

Website: servicetitan.com

Best For: Mid-to-large home service businesses and franchises

Starting Price: $398/month + per-technician fees (~$199-245/tech)

Users: 11,800+ contracting businesses

API Available: ✅ Yes (Partner-accessible API platform)

What is ServiceTitan?

ServiceTitan is the leading "operating system for the trades" – an end-to-end platform built for residential and commercial service contractors (HVAC, plumbing, electrical, etc). This highly comprehensive solution is used by many of the largest home service companies. ServiceTitan provides enterprise-grade features including call booking and CRM, intelligent dispatch & scheduling, mobile app with forms, estimates, invoices & payment processing, inventory management, marketing tools, and robust reporting dashboards. It integrates with accounting systems and offers advanced features like telephony integration and automated pricebooks.

Pricing Structure

⚠️ Custom Pricing Only

ServiceTitan does not publish standard pricing. Based on industry reports:

  • Base subscription: Starting around $398/month (annual contract)
  • Per-technician fees: ~$199-245/month per field technician
  • Implementation: Additional setup and training costs
  • Total cost: Often $2,000-5,000+/month for mid-sized operations

Pricing varies significantly based on company size, modules selected, and contract terms. Contact ServiceTitan directly for accurate quotes.

Enterprise Features

📞 Call Management

Integrated phone system with call recording, booking, and customer lookup

🚚 Intelligent Dispatch

Advanced scheduling with route optimization and real-time technician tracking

📱 Mobile Excellence

Comprehensive mobile app with digital forms, estimates, payments, and invoicing

📊 Advanced Analytics

Enterprise reporting with revenue tracking, KPI dashboards, and business intelligence

📦 Inventory Management

Full inventory tracking with purchasing, warehouse management, and truck stock

🎯 Marketing Suite

Customer marketing campaigns, review management, and lead source tracking

✅ Pros

  • Most comprehensive feature set in the industry
  • Scales to handle large, complex operations
  • Strong integrations and API capabilities
  • Advanced reporting and business intelligence
  • Excellent for growth-focused companies
  • Industry-leading customer success support
  • Regular feature updates and innovation

❌ Cons

  • Very expensive - significant monthly investment
  • Complex setup and learning curve
  • Overkill for small businesses (under 5 techs)
  • Long-term contracts typically required
  • Can be overwhelming for simple operations
  • Implementation can take several months

Who Should Use ServiceTitan?

Perfect for: Mid-to-large home service businesses (5+ technicians) and franchises, growth-oriented contractors looking to scale operations, companies needing advanced features like inventory management, call center operations, or multi-location management.

Not suitable for: Small businesses with limited budgets, simple operations that don't need advanced features, companies looking for quick, easy setup, or businesses preferring month-to-month billing flexibility.

Is ServiceTitan Right for You?

ServiceTitan is the industry leader for serious, growth-focused home service businesses.

Get ServiceTitan Demo →