mHelpDesk Review - HomeAdvisor Integrated CRM Software 2025
mHelpDesk Review - Complete Analysis
Overview
Website: mhelpdesk.com
Best For: HomeAdvisor/Angi users and simple operations
Starting Price: $55/user/month (Basic plan, annual billing)
Users: 10,000+ service professionals worldwide
API Available: ❌ No (limited to built-in integrations)
What is mHelpDesk?
mHelpDesk is a cloud-based workflow and field service software for small and medium businesses, now part of Angi Homeservices (formerly HomeAdvisor). The platform helps service professionals manage leads, work orders, scheduling, and billing in one system. It's often used alongside HomeAdvisor's lead generation services, making it particularly attractive for contractors already in the Angi ecosystem. mHelpDesk serves over 10,000 service professionals worldwide and is designed as an easy, out-of-the-box solution for businesses seeking simplicity over advanced customization.
Pricing Plans
Basic
Annual billing required
Core scheduling & work orders
Advanced
Annual billing required
Enhanced features & reporting
Pro
Annual billing required
Premium features & integrations
Example: 3 users on Basic plan = ~$169/month. Demo/trial available but no free tier.
🏠 HomeAdvisor/Angi Integration
As part of the Angi ecosystem, mHelpDesk offers tight integration with HomeAdvisor's lead generation platform. This makes it especially valuable for contractors who rely on HomeAdvisor for customer acquisition.
📞 Automatic Lead Import
HomeAdvisor leads automatically flow into mHelpDesk for seamless management
📊 Lead Tracking & ROI
Track which HomeAdvisor leads convert to jobs and measure ROI
💰 Package Deals
Special pricing packages available for Angi network members
Key Features
📋 Work Order Management
Complete job tracking from initial request to completion with status updates
📅 Calendar Scheduling
Simple scheduling and dispatch with calendar view and appointment management
👥 Customer Database
CRM functionality with customer records and comprehensive service history
💰 Estimates & Invoicing
Professional estimates and invoices with integrated payment processing
📱 Mobile App
Mobile application for technicians with job details and completion tools
🔗 QuickBooks Sync
Integration with QuickBooks for accounting and financial management
✅ Pros
- Excellent HomeAdvisor/Angi integration
- Simple, easy-to-use interface
- Good for businesses starting with digital tools
- Package deals available for HomeAdvisor users
- Solid basic CRM functionality
- Quick setup and implementation
- Part of established Angi ecosystem
❌ Cons
- No public API available (limited extensibility)
- Per-user pricing can get expensive
- Limited advanced features compared to competitors
- Primarily benefits HomeAdvisor users
- Basic reporting and analytics
- Limited customization options
- No free tier available
Who Should Use mHelpDesk?
Perfect for: Small and medium service businesses already using HomeAdvisor for lead generation, contractors seeking an easy out-of-the-box solution, and businesses in HVAC, home improvement, cleaning, and related trades who prioritize simplicity over advanced features.
Not suitable for: Businesses not using HomeAdvisor, companies needing API integrations or extensive customization, larger operations requiring advanced reporting, or businesses looking for modern, feature-rich CRM capabilities.
⚠️ API Limitations
Important Note: mHelpDesk currently does not offer a public API. This limits your ability to integrate with other business tools or create custom workflows. Integrations are available only through built-in add-ons and selected third-party connectors.
Consider These Alternatives If...
🔗 You Need API Access
Consider Jobber, Housecall Pro, or ServiceTitan for extensive integration capabilities
💰 You Want Better Pricing
Workiz offers a free tier, Service Fusion has unlimited users
📊 You Need Advanced Features
ServiceTitan or FieldEdge offer more comprehensive business management tools
Using HomeAdvisor?
If you're already part of the Angi/HomeAdvisor network, mHelpDesk might be worth exploring.
Visit mHelpDesk →